SHIPPING

SHIPPING ONLY TO THE UNITED STATES AND REMOTE US TERRITORIES

We are glad to bring our customers with a seamless shopping experience. That’s why we provide shipping from our warehouses in China, Canada & USA via FEDEX, USPS, DHL, DPD. 

LOST/MISSING PACKAGES

SOUL BE IT is not liable for lost packages if the address listed during the checkout process is incorrect.  Please make sure that your billing and shipping address is correct before processing your order. If an error is made on our part we will take full responsibility for the original order placed at no charge to you.

SHIPPING TIME

Every soul is original...just like our products! Your Soul Be It original product is manufactured to order and shipped immediately! Typical shipping time including production is a week to 10 days, however because we use international partners to ensure the best pricing, please allow up to 4 weeks for delivery on our shoe designs and select women's apparel designs. If you have any questions, email us at info@soulbeitllc.com! Should you have a need to receive an item urgently, please email us! 

Due to COVID delays, manufacturing time has been temporarily increased.

Shipping times vary by location. These are our estimates (these estimates DO NOT include the time it takes to produce and manufacture your order):

*This doesn’t include our 2-7 day processing time. Due to COVID delays, manufacturing time has been temporarily increased.

*All shipping times exclude clearance/customs delays

** Although we do not currently ship to these countries, we will work with our international friends to ensure their ability to enjoy our products. Please email us if you wish to purchase, but currently reside in a country or region outside the United States.

CUSTOMS

We are not responsible for any customs fees levied once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. However; keep in mind that sometimes, due to shipping provider options, tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, updating the tracking system can take 1-5 business days.  If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be shipped separately.

If you have any other questions, please contact us and we will do our best to help!